Shift work runs on precision. When your hours are missing, a rota changes last minute, or pay doesn’t line up, the first place you’re told to check is usually the same: TeamHours.
Every month, thousands of Greene King employees search for the login page because they’re trying to do something urgent—confirm shifts, verify hours worked, or resolve a pay-related question. Yet the official portal offers no guidance, and updates to HR platforms since 2024 have caused some confusion.
This guide exists to bridge that gap.
You’ll learn what the system does, how it fits into Greene King’s HR tools (including Fourth and Workday), how to log in safely, and what to do when something doesn’t look right. This is a practical, employee-first reference designed to answer exactly what people search for when they’re stuck.
Quick Access: TeamHours (Greene King)
Login Help for Greene King Employees
🔗 Official login: greeneking.teamhours.com
📧 Use your Greene King work email or assigned username
📱 No official mobile app (browser access only)
Need help?
🛠️ Wrong or missing hours → Contact your site manager
🖥️ Login or password issues → Use Forgot Password or contact IT
📄 Payslips / HR details → Check Workday or The Vault
What Is TeamHours?
It is a workforce time-tracking and scheduling system used by employers—especially in hospitality—to record:
- Employee clock-in and clock-out times
- Scheduled shifts and rotas
- Attendance and worked hours
For Greene King, it functions as the raw attendance input system. It captures hours worked at site level and passes that data onward for management review and payroll processing.
Important: It does not pay wages. It supplies attendance data that payroll systems rely on.
TeamHours, Fourth & Workday: How the Systems Fit Together
Employees sometimes see different names on screens, which can be confusing. Here’s a simple breakdown:
| System | What It Does |
|---|---|
| TeamHours | Records clock-ins, clock-outs, and worked hours |
| Fourth (Fourth Hospitality) | The underlying workforce platform powering scheduling and attendance tools |
| The Vault / Workday | HR outputs like payslips, personal details, and contracts |
Think of it this way:
TeamHours = input (what you worked)
Workday / The Vault = output (what you’re paid and shown)
System Flow (Simplified)
Clock-In / Clock-Out
↓
Attendance Recorded
↓
Manager Review & Approval
↓
Fourth
↓
Workday
↓
Payslip
Login: Official Access
Greene King employees use:
https://greeneking.teamhours.com
⚠️ Avoid unofficial apps or third-party login pages. Greene King has not published a dedicated mobile app.
How to Log In to TeamHours (Step-by-Step)
- Go to the official login page
- Enter your work email or assigned username
- Enter your password
- Select your organisation if prompted
- Click Log In
Once logged in, you’ll see your shift history, scheduled hours, and attendance records.
Forgot Your Password?
If you can’t access your account:
- Click Forgot Password on the login page
- Enter your registered work email
- Follow the reset instructions sent to your inbox
If nothing arrives:
- Check spam/junk
- Confirm your account status with your site manager
Why Employees Use the System
Hospitality staff typically use it to:
Check Worked Hours
- Confirm weekly totals
- Track overtime
- Identify missing or incorrect shifts
View Rotas and Upcoming Shifts
- See scheduled start/end times
- Confirm last-minute changes
Support Pay Queries
When pay looks wrong, managers ask staff to verify:
- Clock-in accuracy
- Approved hours
Also Check: Reflexis McDonalds: Employee Login, Schedules & Access Guide (2025)
Common Problems & Fixes
| Issue | Most Likely Cause | What To Do |
|---|---|---|
| Can’t log in | Wrong email/username format | Use your GK work email |
| Password not accepted | Expired or incorrect password | Reset via Forgot Password |
| Hours missing | Shift not approved yet | Ask your manager to update |
| Rota looks wrong | Schedule recently changed | Confirm with site management |
| Page won’t load | Browser or network issue | Try another browser or device |
When to Contact IT vs Manager
Manager: Missing hours, incorrect shifts, overtime issues
IT / Support: Login failures, password reset problems, page not loading
Mobile Access
There is no official app. Employees access the system via:
- Mobile browsers (Chrome, Safari)
- Desktop browsers
Third-party apps are not affiliated with Greene King.
Also Read: Central Reach Login (2025): Official Member, Client & Employee Access
Comparison With Generic Time-Tracking Tools
This platform is built for hospitality scheduling and attendance. Generic trackers like MyHours or Everhour do not work the same way.
| Feature | This System | Generic Trackers |
|---|---|---|
| Hospitality-focused | ✅ | ❌ |
| Employer-managed accounts | ✅ | ❌ |
| Public self-signup | ❌ | ✅ |
| Payroll data input | ✅ | Varies |
FAQs
Q1: Is TeamHours the same as Workday or The Vault at Greene King?
A: No. TeamHours is strictly for attendance and shift tracking, while Workday and The Vault manage HR functions, including payslips, personal details, and employment records. TeamHours feeds attendance data into these systems but does not process payroll itself.
Q2: Can I view my payslip in TeamHours?
A: No. Payslips are not available in TeamHours. To access your payslips or employment records at Greene King, use The Vault or Workday. TeamHours only shows your worked hours and shifts.
Q3: Why do my TeamHours hours differ from my payslip?
A: Differences happen because TeamHours shows raw attendance data, whereas payslips reflect approved and processed payroll. Always check your site manager’s approvals if hours appear missing or incorrect in TeamHours.
Q4: Who should I contact if there are mistakes in TeamHours?
A: For missing or incorrect hours, contact your site manager. For login issues or password resets, contact IT support. Always use the official greeneking.teamhours.com portal to avoid errors.
Q5: Is TeamHours safe and secure to use?
A: Yes. TeamHours uses enterprise-level authentication through Greene King’s workforce platforms. Always log in through the official portal and never use third-party apps to protect your account.
Q6: How do I reset my TeamHours password?
A: Click Forgot Password on greeneking.teamhours.com, enter your work email, and follow the instructions in the reset email. If you don’t receive it, check your spam folder or contact your site manager.
Q7: Can I access TeamHours on my mobile phone?
A: Yes, via a mobile browser (Safari, Chrome, etc.). There is no official TeamHours mobile app for Greene King employees.
Conclusion
TeamHours keeps shifts and attendance transparent, but only if you know how to use it. Most issues come from login errors or misunderstanding system roles.
Key Takeaways:
- TeamHours = attendance input
- Workday / Vault = HR output
- Check early, report promptly
- Follow the official portal and browser access instructions
Used properly, TeamHours prevents confusion and keeps payroll accurate.
Related: UGE Schedule Source Login & App Guide (2025) – Fix Schedule Issues Fast
