December 18, 2025
56 Shoreditch High Street London E1 6JJ United Kingdom
Business

From Account Management to Customer Retention: Thomas Peter Maletta Shares

We have all heard the old sales adage that it costs five times as much to acquire a new customer as to retain an existing one, but as we settle into 2026, that number feels quaint and almost laughably low. The reality of the current market is that acquisition costs have skyrocketed. At the same

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