October 16, 2025
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Technology

Omnichannel Experience with Dynamics 365 CE: What’s Possible?

Today’s customers expect more than great products—they want connected experiences across every touchpoint. Whether it’s through email, chat, social media, or phone, buyers and service users demand seamless transitions and personalized interactions. Meeting this expectation is no longer a luxury; it’s a necessity. Enter Dynamics 365 Customer Engagement (CE)—Microsoft’s robust platform that enables businesses to

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